Policies

Payment

• Cash App & Apple Pay are accepted.

•Full Payment is required for all orders under $300. You may pay a 50% deposit if your order is $300 or higher.

 

• If you are eligible and decide to do a deposit, you must pay remaining balance before any files are sent and/or before any websites are transferred to your desired account/platform.

 

• ALL payments are NON-REFUNDABLE unless I, 917 Graphics cancels the project due to illness or personal issues, causing me to be unable to complete project.

Refunds/Cancellations

• Refunds are not given under any circumstances, unless I am unable to complete the project and decide to cancel - to clarify: due to illness or personal issues.

 

• If you would like to terminate your project you may do so, but no funds will be returned. If you are difficult to work with, I may decide to cancel your order and issue a partial refund if your order has not been completed. If you would like to book in the future, full payment must be submitted again.

 

• If you abandon your order, I will contact you to try to resolve the abandonment. If i do not receive a response within 2 business days, a restart fee of $50 is required to resume.

Turnaround Time

• Turnaround time is 3-4 Business Days. For Websites and bigger packages (orders with more than 2 services) turnaround is 4-10 business days. Rush Fee's are available on select services & are completed in 24HOURS. If you do not see the rush fee on the service page, the service can't be rushed. Please note that revision time [if any are needed] is not included in turnaround. Revisions may take up to 4 additional business days.

 

• Holidays & weekends are not included in turnaround time. Please keep in mind during peak seasons & sales - it may be busy and turnaround time MIGHT extend. I will update you as soon as i can.

 

• Time is subject to extension if you do not submit all of the information needed in a timely manner. Keep in mind that I do have other clients/projects, if you fail to submit information in a timely manner, your order will be pushed to the end of the queue.